Shipping policy

Your Order, in Good Hands

We want receiving your order to feel as rewarding as choosing it. Our shipping process is kept simple and transparent, from the moment you check out to the moment your parcel arrives.

Where We Ship

We currently ship within the United Kingdom only.

Shipping Costs

Free standard delivery on all UK orders. There are no hidden fees added at checkout.

Processing & Delivery Times

Your total delivery time is made up of two parts: the time we take to prepare your order, and the time the courier takes to deliver it.

Order processing time: 1–3 working days. This is how long our team takes to prepare, pack and dispatch your order. Orders placed late on Friday, or over the weekend, begin processing on the next working day (Monday).
Order cutoff time: 2:00 PM (UK time). Orders placed before 2:00 PM on a working day begin processing the same day. Orders placed after the cutoff, or on weekends and UK bank holidays, begin processing on the next working day.
Shipping (transit) time: 5–9 working days. This is how long the courier takes to deliver your order after it has been dispatched.
Total estimated delivery: 6–12 working days from the date your order is placed (processing time + shipping time).

Tracking Your Order

You can follow your parcel at any time through our Track & Trace page. Tracking details are usually live 1–3 days after your order is placed. If your tracking hasn’t updated after that, get in touch and we’ll look into it for you.

Lost or Missing Parcels

If a parcel is lost in transit, or is marked as delivered but hasn’t reached you, please email support@caelvi.com. Once we’ve confirmed the situation with the carrier, we’ll arrange a replacement as quickly as we can.

Possible Delays

We always aim to dispatch on time, but in some cases processing may take a little longer, for example:

An incorrect or incomplete billing or delivery address
An order awaiting payment authorisation or verification
Additional security checks on an order
Carrier delays or backlogs
An item temporarily out of stock

If a delay affects your order, we’ll let you know.

Changes & Cancellations

If you need to amend your delivery address, please contact us within 12 hours of placing your order and we’ll do our best to update it before dispatch. Once an order has been dispatched we may not be able to make changes. For cancellations and your right to return an order after it arrives, please see our Returns & Refunds Policy, which sets out your options including your statutory cancellation rights.

Pre-Order Items

We occasionally offer products on pre-order. These ship within the timeframe shown on the relevant product page, so please check the product page and its shipping information before ordering.

Need Help?

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us. We aim to reply to all messages within 24 hours.

Caelvi is a trading name of Prime Flow Digital Ltd.

Store name: Caelvi
Company name: Prime Flow Digital Ltd
Email: support@caelvi.com
Phone: +44 7424 124952
Address: 42 St Luke’s Crescent, Totterdown, Bristol, BS3 4SD, United Kingdom