Terms of service

Last updated: 10 June 2026

This Terms of Service document sets out the conditions under which Caelvi, a trading name of Prime Flow Digital Ltd (“we,” “us,” or “our”), provides access to its website and services.

Overview

This website is operated by Caelvi. By visiting our site at https://www.caelvi.com and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including the additional terms and policies referenced here or available by link (such as our Shipping Policy, Returns & Refunds Policy, and Privacy Policy). These Terms apply to all users of the site, including browsers, customers, and contributors of content. Please read them carefully. If you do not agree to these Terms, you may not access the website or use our Services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old, or that you are the age of majority in your country of residence, or that you have the consent of a parent or guardian. You may not use our products for any unlawful purpose or breach any laws in your jurisdiction. Any breach of these Terms may result in the immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone, for any lawful reason, at any time. You understand that your content (excluding payment card details) may be transferred unencrypted across networks, while payment card information is always encrypted during transfer.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions.

4. Prices and Modifications to the Service

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Prices and product availability are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, at any time.

5. Products

Our products are sold online and may be available in limited quantities. We have made every effort to display the colours and details of our products as accurately as possible, though we cannot guarantee that your screen displays colours accurately. Products are subject to return or exchange only in accordance with our Returns & Refunds Policy.

6. Order Acceptance

When you place an order, you are making an offer to purchase. Any order confirmation we send simply acknowledges that we have received your order; it does not mean your order has been accepted. A binding contract between you and us is formed only when we dispatch your item(s). If we are unable to fulfil an order, for example, because an item is out of stock or was incorrectly priced, we may cancel it and will refund any payment you have made in full.

7. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our Site.

8. Intellectual Property

All content on this Site including our logo, text, graphics, product images, page layouts, and overall design is the property of Caelvi (Prime Flow Digital Ltd) or its content suppliers and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or distribute any part of our Site or its content for commercial purposes without our prior written permission.

9. Optional Tools

We may give you access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools “as is” and “as available,” without warranties, and your use of them is entirely at your own risk.

10. Third-Party Links

Some content and links on our Site may direct you to websites that are not affiliated with us. We are not responsible for the content or accuracy of any third-party materials or websites.

11. User Comments and Submissions

If you send us comments, feedback, or suggestions, you agree that we may use them without restriction or obligation to you. You agree not to submit any material that is unlawful, defamatory, abusive, or that infringes the rights of any third party.

12. Personal Information

Your submission of personal information through our Site is governed by our Privacy Policy.

13. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our Site that contains errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any such errors and to change or update information, or cancel orders if any information is inaccurate, at any time without prior notice.

14. Prohibited Uses

You are prohibited from using the Site or its content for any unlawful purpose, to infringe the rights of others, to distribute malware or harmful code, or to interfere with the security or operation of the Site.

15. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, or error-free. To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss arising from your use of the Site or our products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.

16. Indemnification

You agree to indemnify and hold harmless Caelvi and Prime Flow Digital Ltd from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

17. Force Majeure

We are not liable for any delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to strikes, carrier or postal delays, supplier failures, extreme weather, or other circumstances outside our control. Where such an event affects your order, we will let you know and do our best to minimise any delay.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue to be valid and enforceable.

19. Termination

These Terms remain in effect unless and until terminated by either you or us. We may terminate these Terms and your access to our Services at any time if we believe you have breached them.

20. Entire Agreement

These Terms, together with our Shipping Policy, Returns & Refunds Policy, and Privacy Policy, constitute the entire agreement between you and us and govern your use of the Service.

21. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, and you agree that the courts of England and Wales shall have jurisdiction over any disputes.

22. Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update or change these Terms by posting the updated version to our website.

23. Your Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

24. Contact Information

If you have any questions about these Terms of Service, please contact us. We aim to reply to all messages within 24 hours.

Caelvi is a trading name of Prime Flow Digital Ltd.

Store name: Caelvi
Company name: Prime Flow Digital Ltd
Email: support@caelvi.com
Phone: +44 7424 124952
Address: 42 St Luke’s Crescent, Totterdown, Bristol, BS3 4SD, United Kingdom